Question 1

What is Hevvok and how does it work?

Accepted Answer

Hevvok (Hotel Evaluation & Voice Optimization Kit) is an in-stay guest feedback and reputation recovery system. Every room or flat has a reusable QR code. Guests scan it, rate their stay in 30 seconds with no app download or login. If an issue is rated 2 stars or lower, managers are alerted instantly to resolve it before checkout.

Question 2

Is Hevvok available internationally?

Accepted Answer

Yes. Hevvok serves boutique hotels, guesthouses, serviced apartments, and vacation rentals worldwide, with dedicated operational support for the US, UK, UAE, Canada, Australia, Saudi Arabia, and Pakistan.

Question 3

What is the Hevvok Score?

Accepted Answer

A single 0 to 100 number that summarises how your guests feel, calculated from their ratings over the period you pick. You can slice it by city, location, property, and room, and see how it moves week to week.

Question 4

Do I need WhatsApp or Wapefy?

Accepted Answer

No. The Free and Core plans work entirely on QR reviews. The WhatsApp recovery journey is part of the Recovery plan and runs on Wapefy, a separate partner product billed on its own. Hevvok customers get 30% off Wapefy.

Question 5

How is Hevvok priced across currencies?

Accepted Answer

Hevvok offers transparent per-unit monthly billing starting at $0-$19 USD (or PKR 2,999) with volume discounts as your room inventory grows. International clients pay in USD, GBP, EUR, or AED via credit card; Pakistani clients can pay in PKR via Raast, IBFT, or JazzCash.

Question 6

What is the founding-100 offer?

Accepted Answer

The first 100 hotels and operators lock in 50% off for their first 12 months. No card is needed to start on the Free plan, and you can cancel anytime.

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